Ongoing commitment on the ground


  • Extra indemnity and compensation requests for the bad weather emergency can still be submitted through web channels and by mail, fax and ordinary mail.
  • Over 39,000 requests submitted through all contact channels

Rome, April 21, 2017 - Last days for the seven counters opened at the end of January by e-distribuzione, the Enel Group company that manages medium and low voltage power grid, to constantly listen to the local needs and be close to the areas affected by the exceptional bad weather wave in Abruzzo and Marche.

On April 24, the counters will be closed, while from April 26 to 28 they will be open from 8:30am to 1pm and from 2 to 3:30

Over three months of activity, more than 10,000 citizens turned to e-distribuzione consultants to receive assistance in submitting the forms required to claim compensation for damages and additional indemnity provided by Enel as additional restoration measures besides those applied automatically because provided for by the Authority for Electricity, Gas and Water Systems. Altogether, over 39,000 requests were submitted through all contact channels.

These are the final days of the counters, which were opened for this purpose at the e-distribuzione local offices for requests related to the bad weather emergency in January. In fact, there are less customers visiting the offices, sometimes practically none at all. Friday 28 will be the last day of activity in Pescara (Via Conte di Ruvo, 5), Teramo (Viale Bovio, 40), Chieti (Via Auriti, 1), Vasto (Via del Porto, 16), Lanciano (Industrial Zone, Follani, 30), Giulianova (Via Galilei, 102) and Ascoli Piceno (Viale Treviri, 192). On Monday, 24 April, the counters will be closed, while from April 26 to 28, they will open as usual, from 8:30am to 1pm and from 2 to 3:30.

Other contact channels are available to submit requests: the website, with a specific section for the snow emergency that allows to fill out the online form and attach documents or download the same form that can be sent to the e-distribuzione mailbox 5555 - 85100 Potenza, to the fax number 800 046 674, to the PEC For further information and to request the form, customers can also call the toll-free number 800085577 (available Monday to Friday from 9 am to 6 pm and Saturdays from 9 am to 1 pm).

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