Earthquake: Enel suspends payments

Published on Friday, 19 May 2017

Update 19th March 2018

Following the earthquakes that have been occurring since 24th August 2016, Enel Energia has implemented the provisions of the Regulatory Authority for Electricity Gas and Water (AEEGSI), which ordered the suspension of billing payment terms for the supply of electricity and gas issued or to be issued for the municipalities affected by the earthquake,  together with the adoption of relief in favour of provisions within the municipalities affected by earthquakes, as identified in the Resolution 252/17 dated 18/04/2017 and subsequent additions and amendments.

Listed below are the customers benefiting from the relief.

AUTOMATIC BENEFICIARIES OF THE RELIEF

1) Customers who are holders of at least one supply contract active on the date of the earthquake in the Municipalities referred to in Annexes 1 and 2 and 2-bis, with the exception of active supplies located in the municipalities of Teramo, Rieti, Ascoli Piceno, Macerata, Fabriano and Spoleto.

 

2) Customers housed in Emergency Housing Units and Provisional Rural Emergency Housing Modules

All customers living in Emergency Housing Units used for civil housing and/or Provisional Rural Emergency Housing Modules and/or for utilities in temporary refuge areas for affected populations set up by the Municipalities and those located in residential buildings for assistance to the population.


NON-AUTOMATIC
BENEFICIARIES OF THE RELIEF

The provisions may apply, at the request of the interested parties:

  1. In the Municipalities of Teramo, Rieti, Ascoli Piceno, Macerata, Fabriano and Spoleto to individual customers that have declared lack of compliance with safety standards of the building, being their dwelling, professional office or company, in accordance with the text of Presidential Decree 445/2000, with transmission to the offices of the Revenue Agency and the National Institute for territorial jurisdiction for social security.
    Self-declaration form to be downloaded for provision in the Municipalities of Teramo, Rieti, Ascoli Piceno, Macerata, Fabriano and Spoleto

  2. Customers being supplied within other Municipalities of the Regions concerned with regards to seismic events (Abruzzo, Lazio, Le Marche and Umbria), and active at the date of such events, upon demonstrating the direct causal link between the building receiving supply being not in compliance with safety standards and the seismic events verified, as proven by appropriate sworn appraisal.
    Self-declaration form to be downloaded for provision in the Municipalities of the Regions concerned

  3. Customers who, due to the earthquakes, have had to transfer their residence/domicile or their productive/commercial activity following the earthquake, due to the original building being not in compliance with safety standards.

    The transferability thus provides the opportunity to take advantage of the relief both for the original supply and the new supply (real estate/provisional housing modules/campers or caravan), with the following restrictions:

    a) For customers who are holders of new provisions for domestic use in any region of Italy, with the original supply within the Municipalities of the Annexes 1, 2 or 2-bis (excluding the Municipalities of Teramo, Rieti, Ascoli Piceno, Macerata, Fabriano and Spoleto) who demonstrate the causal link between the building being unfit for use and the seismic events that occurred, proven by the form for lack of compliance with safety standards FAST or AEDES or by similar documentation issued by the Municipality.
    Form to be downloaded for transferable domestic use for original supply within the Municipalities of the Annexes 1, 2 and 2-bis (excluding the Municipalities of Teramo, Rieti, Ascoli Piceno, Macerata, Fabriano and Spoleto)


    b) For customers who are owners of new provisions for domestic use in any region of Italy, with the original supply outside the Municipalities of the Annexes 1, 2 or 2-bis (including the Municipalities of Teramo, Rieti, Ascoli Piceno, Macerata, Fabriano and Spoleto) who demonstrate the causal link between the building being unfit for use and the seismic events that occurred, proven by special sworn appraisal.
    Form to be downloaded for transferable domestic use for original provision outside the Municipalities of Annexes 1, 2 and 2-bis (including the Municipalities of Teramo, Rieti, Ascoli Piceno, Macerata, Fabriano and Spoleto)


    c) For customers who are holders of a new provisions for productive and/or commercial activities within the Municipalities of the Annexes 1, 2 or 2-bis with an original supply within the Municipalities of the Annexes 1, 2 or 2-bis, who demonstrate the causal link between the property being unfit for use and the seismic events that have occurred, as evidenced by:

    - the form for lack of compliance with safety standards
    FAST or AEDES or similar documentation issued by the Municipality if the original provision is located in the Municipalities of the Annexes 1, 2 or 2-bis (excluding the Municipalities of Teramo, Rieti, Ascoli Piceno, Macerata, Fabriano and Spoleto)
    - Sworn appraisal if the original supply is located in the Municipalities of Teramo, Rieti, Ascoli Piceno, Macerata, Fabriano and Spoleto.
    Form to be downloaded for transferable non-domestic use for original supply within the Municipalities of the Annexes 1, 2 and 2-bis (including the Municipalities of Teramo, Rieti, Ascoli Piceno, Macerata, Fabriano and Spoleto)

 

In case whereby the compliance with safety standards for the real estate unit is restored, all customers who are taking advantage of non-automatic relief will have to notify Enel Energia within 30 days from such a right to relief lapsing.

Customers are reminded that, by way of derogation from the provisions of Resolution 40/2014/R/gas, the activation or reactivation of the supply of natural gas for new and modified or transformed user installations in the Municipalities affected by the earthquakes or made in emergency housing, or related to natural gas utilities, in the title of recipients of the relief, can be made using the form present in Annex E of the Resolution 810/2016/R/com, which can be acquired from the Punto Enel nearest you. In any case, the Customers have the right to make use of the documental verification procedure provided for in Resolution 40/2014/R/gas.

Customers are also reminded that the cessation of one’s own supply, even if the property has been declared unfit for use, does not happen automatically; therefore, if deactivating supply is being considered, it is important to request the cessation of Enel Energia as soon as possible.

The documentation indicated above (declaration, copy of an identification document and, if necessary, unfit-for-use forms or certified lack of compliance with safety standards), and/or any other need for the purpose of the delivery of any invoices and communications regarding the original supply point, may be returned:

 

Enel Energia has also suspended all possible credit recovery actions on previously-issued invoices.

For bills already issued prior to the suspension of invoicing and whose payment request has already been sent to credit institutions, those who have signed an automatic direct debit can ask their credit institution to block payment.

 

TYPOLOGY AND DURATION OF THE RELIEF

Relief under Resolution 252/2017/R/com:

  • foresees the cancellation of fees for new connections/linkages, deactivations, reactivations and transfers;
  • reduces network components and overheads by 100%;
  • is determined for a period of 36 months starting from the date of the earthquake that caused the lack of compliance with safety standards of the building (24th August, 26th October, 18th January).

 

REINSTATING BILLING

Billing for energy supply affected by the earthquake will resume in accordance with the terms and criteria set out in the ARERA resolution n. 81/2018 which modified both the previous resolution 252/2017 and subsequent modifications.
Billing will resume between 1st June 2018 and 31st August 2018 and will take the form of a single bill.
This single bill will refer to the period when billing was suspended, but it will also include amounts that had not yet been billed during the period prior to the earthquake.

It is the responsibility of the customer to request the single invoice in advance, sending a specific written request. The duly completed request form can be sent:

 

ARERA clarification regarding application of “residential rate”  
Subsequent to clarifications from ARERA, published on 20/12/2017, the residential domestic rate will be applied both to condemned properties and the eventual property per article 2.1 of Decision 252/17 in which residence has been established (as a consequence of the seismic event); specifically:

  • To domestic supplies as per paragraph 2.1 points d) and h) of Decision 252/17 to SAEs (Emergency Living Solutions), MAPREs (Emergency Agricultural Prefabricated Living Modules), MAPs (Prefabricated Living Modules) which provide temporary accommodation, regardless of the duration of the earthquake relief
  • To portable domestic supplies for the earthquake relief period.  

 

INSTALLMENT CRITERIA

If the single bill (which be will sent once billing resumes) is greater than €50 (after the deduction of the amounts that cannot be paid in installments, such as the Rai TV licence), then this amount will be automatically paid in installments. This will be over a maximum period of 36 months (with a minimum installment of €20). The timing of the payment of these installments will coincide with that of the normal billing procedure.

It is the responsibility of the Customer, in alternative to the payment plan in installments, to make the payment using the printed bill attached to the invoice. In the case that the Customer has a direct debit payment plan, a specific written request must be sent. The duly completed request form can be sent:

 

For any further clarification, it is possible to telephone the Enel Energia call centre at the toll-free number 800.900.860 within Italy.

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